AI doesn’t scale by removing people

AI was supposed to scale by removing humans. That was the promise. Build the product, automate the interaction, take the human out of the loop, and watch the margins compound. It was the SaaS playbook applied to intelligence. The companies putting AI into real operations are discovering the opposite. The more responsibility you give to AI, the closer you need to be to your customer. Not just at deployment, but continuously. This is the paradox of AI. It scales by moving people closer, not by removing people. AI CHANGES THE NATURE OF THE PRODUCT The old SaaS model was elegant. Build the prod...