Chewy’s CEO is chasing ’empathy at scale’

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning.  When Sumit Singh left Amazon and joined Chewy as chief operating officer in 2017, the then-privately held online retailer was growing quickly. Fiscal 2017 net sales topped $2.1 billion, more than double the prio...