Leadership still hasn’t accepted this key truth about performance

This month marks the 15th anniversary of the publication of my book Lead From The Heart. While years have passed since then, I’m very much aware that the book’s central premise is one many leaders and organizations have yet to fully embrace—or perhaps don’t yet believe. In 2011, I argued that the most effective way to improve workplace performance isn’t to focus first on performance itself. It is to focus on employees’ emotional experience at work and specifically on how people feel. At the time (and arguably still today), the prevailing wisdom in leadership was that people are primarily mo...