Not every AI-in-education tale is a horror story. How the world’s leading education company makes AI that’s actually useful for students

Most of the AI industry treats a model’s ability to answer questions as a basic measure of progress. That standard becomes less useful when the goal is learning. In education, an answer can be factually correct and still fail the student because it gives away too much or solves a problem without helping the learner understand it. Pearson has spent the past three years confronting that problem. Its CEO, Omar Abbosh, says the company’s AI transformation has reinforced a basic lesson: Model capability alone does not determine whether an educational product works. “Our products are grounded in ...