Verizon is giving customers a $20 credit for the outage—but only if they claim it. Here’s how

If you are Verizon customer, like me, you’ve probably been scrambling to make phone calls, send texts, and get online since Wednesday, due to a massive, nationwide service outage. (I am writing this from my local food co-op outside Boston, where I am using the internet in their cafe.) The mobile giant says the issue has now been resolved, however, some customers are saying they’re still without service. Some 1.5 million users reported the prolonged outage on Downdetector, which still had some 893 reports (as of around 2:30 p.m. ET). That’s over 24 hours after customers first started losing ...