You haven’t fixed your AI problem

For years, “swivel chair work” was shorthand for a very real problem: employees spinning between applications, copying data from one system to another, and chasing approvals through multiple inboxes. The term stuck because it was accurate. Harvard Business Review reported in 2022 that workers toggle between applications 1,200 times daily, losing nearly 4 hours per week to reorientation. That’s roughly 9% of total work time. For a knowledge worker earning $100,000 annually, the cost translates to $9,000 in lost productivity per employee per year. For a company with 10,000 employees, that fra...